Error Message: 13 Paper Jam
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| HP Error Code |
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13 Paper Jam |
| Printers Affected |
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4, 4M, 4Plus, 4Mplus |
| Description |
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Paper is jammed in the paper path or the paper jam sensor at the rear of the fusing assembly may be stuck, causing a false paper jam warning. Remove jammed paper. While clearing paper jams the top cover or rear cover must be opened and closed again before pressing Continue or online to resume. Check that the rear cover is closed; an open rear cover may cause a paper jam. If no paper jam is found, check locations shown in the user's manual. |
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