Error Message: 13 Paper Jam
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| HP Error Code |
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13 Paper Jam |
| Printers Affected |
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IID, IIID |
| Description |
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Paper jams can occur in these printers when using the "automatic manual feed" as opposed to explicitly putting the printer in manual feed mode. The use of "automatic manual feed" is not a supported feature, nor is it a suggested procedure. This procedure is known to cause problems, particularly when using the lower cassette as the manual feed slot because it is more difficult to align the paper properly when it is pulled in from the lower input slot. Paper is the only print media that should be fed from the lower input slot and other types of media may not only cause jamming, but also permanent printer damage. |
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